Beyond the aspects regulated by law, Sterado aims primarily for a pleasant and honest experience with its customers. Therefore, your ultimate satisfaction will be our main benchmark in resolving any potential issues.
The best approach is to communicate with us - phone: +40 745 080 691 or email: office@sterado.ro.
Legal Basis
According to the Emergency Ordinance no. 34/2014 regarding consumer rights, you have the right to return products purchased through a distance contract with a professional, without stating reasons, within 14 calendar days from receiving the package.
How to Return Products
In accordance with O.U.G. 34/2014 ‘’The consumer has the right to notify the trader in writing that they renounce the purchase, without penalties and without invoking any reason, within 14 calendar days from receiving the product.” To exercise your right to return the products, it is sufficient to inform us of your intention through an unequivocal statement via email.
Return Conditions
Products must be returned in the same condition as received by the customer, with intact packaging and all original accessories, so they can be resold by us. In case the products intended for return have the following characteristics: damaged or soiled packaging, incomplete content, signs of wear, scratches, dents, missing accessories, missing warranty certificates, Sterado Grup reserves the right to decide, as appropriate, to accept or refuse the return.
Non-Returnable Items
Without being an exhaustive list, below are a few categories of products that are not eligible for return:
Sterado does not recommend returning used or damaged products to avoid return refusal and payment of return shipping fees by the customer. If the products are returned in a condition that prevents us from reselling them, Sterado reserves the right to request a fee for restoring them to their initial condition (if possible) or, as the case may be, to cover any losses caused by their deterioration.
Product Return Address
Recipient: Sterado Grup S.R.L.
Loc. Balotești, postal code 077015, str. Ion IC Brătianu, no. 77, Ilfov county, Romania.
Who Pays the Return Shipping?
The option regarding the method of returning products to Sterado lies entirely with the customer, who will directly bear the cost of return shipping, based on the prices practiced by the chosen carrier. Sterado does not accept packages sent cash on delivery. If the customer returns the products, with the return shipping cost paid to the recipient (in this case, Sterado Grup S.R.L.), the latter reserves the right to refuse the package/packages or to withhold the paid transportation cost from the customer’s due balance if the return conditions are met.
Refunding the Product Value
The refund of the product value accepted by Sterado will be made within a maximum of 14 calendar days from the date of the buyer’s contract termination, without any additional charges for the reimbursement. Sterado will refund the money paid by the buyer through one of the following methods:
Please note that Sterado Grup S.R.L. only sells the products under the conditions presented above within the territory of Romania.